We don't just sell machines. We deliver end-to-end turnkey solutions and round-the-clock operational assurance — from the first bolt to the last bottle.
Years of Engineering
Countries Served
Spare Parts Rapid Dispatch
Online Support
Four pillars of support built around one goal: keeping your production line running at peak performance, every single day.
From the moment your equipment arrives, our certified engineers take full ownership of the installation process. We coordinate every detail — from customs clearance support to final production sign-off — so you achieve commercial output as fast as possible.
What's included:
✓ Pre-Installation CAD Layout Verification — Detailed CAD floor plan provided prior to engineer arrival to ensure 100% spatial compatibility with your facility.
✓ FAT & SAT Testing — Full performance testing at our facility with remote live streaming; on-site commissioning verifying liquid level accuracy, cap torque and labelling precision at 99.9% pass rate.
✓ Rapid Commissioning & Staff Hand-off — Efficient end-to-end delivery of fully operational production lines, with structured sign-off to fully prepare your team.
A world-class machine only delivers full value with a well-trained team. TUYAO’s structured training equips your staff across all levels — from shop floor to control room — to maximise your investment.
Two-tier training system:
✓ Operator Level — Start/stop procedures, daily inspection routines, emergency stop protocols.
✓ Technician Level — Parameter adjustment, fault diagnosis, preventive maintenance scheduling.
Digital learning assets:
✓ Each machine has instantly access maintenance videos and troubleshooting guides.
✓ Multi-language manuals (English, Arabic, French, Spanish, etc.) available on request.
✓ Optional hands-on factory training at our Zhangjiagang facility.
Downtime costs money. Every hour your line is offline is revenue you're not generating. TUYAO maintains a strategic global parts inventory to ensure you receive the components you need — fast, accurately, and at fair cost.
Our spare parts promise:
✓ Global Delivery — Critical wear parts dispatched from our bonded warehouse within 48 hours of order confirmation, with international express (DHL/FedEx) as standard.
✓ Starter Wear-Parts Kit — We strongly recommend ordering a curated 'First 2,000 Hours Kit' alongside your machine to avoid any early-stage interruption.
✓ 1-Year Free Warranty Parts — A full year's supply of consumable spare parts is included with every new machine at no extra cost.
Our partnership extends far beyond installation. TUYAO is committed to the long-term performance of every machine we deliver, supporting you for months or decades after commissioning.
Maintenance services overview:
✓ Annual Health Check Programme — Scheduled remote reviews and optional on-site inspections to catch potential failures before they escalate.
✓ 2-Hour Response Guarantee — Contact us via WhatsApp, WeChat, Phone or Email and receive an initial response from a qualified engineer within 2 hours.
✓ Machine Upgrade & Retrofit — Mould changeover and system upgrades for format adjustments or capacity expansion, extending equipment lifecycle.
✓ Dedicated Account Engineer — Each major client is assigned a dedicated after-sales engineer who knows your line's history and specifications.
Our engineers have been on the ground in over 30 countries — from Southeast Asia to the Middle East, from Africa to Latin America. Wherever you are, TUYAO is never far away.
From troubleshooting to retrofits, our dedicated engineers are on hand to deliver reliable, responsive support.
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